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Help Center
Find answers to frequently asked questions here. You can also contact me here for additional support.
Membership Support
How do I update my account information?
You can update your account information by visiting “My Account” and editing your profile. You can update your name, email address, billing information, and more.
How do I change my password?
To change your password, go to “My Account” settings and enter the new password under “Change your Password.”
Is there a limit to the content I can access?
No, there is no limit to the content you can access. As a member of the Educator’s Lounge, you have access to all of the resources you purchased.
Can I give feedback or suggest new content?
Yes, I welcome feedback and suggestions! You can send your feedback and suggestions here.
Your input is appreciated!
Can I share my membership with other families or colleagues?
Your membership is yours alone. A lot of labor goes into the products I create, so I appreciate the respect for my work and time.
You are welcome to share the products you purchased by leading family and colleagues to the pages where they can purchase and become members, too!
Technical Support
Can I access the content on mobile devices?
Yes, this website is optimized for mobile devices. You can access all of the content and features of the Educator’s Lounge on your smartphone or tablet.
I get an error message when I try to login to the Educator’s Lounge.
This will sometimes happen if you have bookmarked a page or if it comes up in your browser history and you visit it without being logged in.
Your internet service provider and / or your browser can “cache” or save a web page’s content so that even after you log in you still might see that error message.
Here’s how you fix that:
- Clear your browser cache and restart your browser (or better yet restart your computer).
- Login again here.
- Then browse to the Educator’s Lounge Dashboard after you have logged in.
- If it still persists, try unplugging your internet modem, wait 20 seconds, and plug it back in.
- Then repeat steps 1-3 once more.
The videos won't play for me or are loading slowly
All of my videos are hosted on Vimeo, a high-quality video hosting and streaming platform that can stream up to 4K Ultra HD.
The quality of your playback experience is largely dependent on how your ISP (Internet Service Provider) or mobile provider connects to Vimeo’s playback servers.
When a video plays in lower than expected quality, it’s likely because your Internet speed (bandwidth) or computer processing speed cannot support higher quality playback.
Keep in mind that your overall Internet speed can vary depending on many factors, including but not limited to: time of day, WiFi performance, other devices/users utilizing your connection, and the strength of the signal provided by your ISP.
For more in-depth support and troubleshooting steps if you notice poor playback, please check out this awesome resource.