Summer Sessions

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Educational Consulting Agreement

Services Provided in the Summer Sessions:

A pre-session Welcome Package/Questionnaire (that’s this!) requiring you to return it to me at least 24 hours before our session.
Session 1: We will have our initial 1-hour consultation (via Google Meet) where we will set goals. We will schedule our second consultation on this call.
I will work between sessions and send recommendations and strategies (either through email, Voxer, or screencast, as appropriate and/or as preferred). You review and prepare questions.

Privacy Policy

As a parent myself, I am a huge stickler for privacy. Therefore, I fully respect you, your child, and your family.

The information collected in this package is used to:

Improve the content of my website and the quality of my services
Facilitate a one-on-one consultation (the one you knowingly scheduled)

If you choose to correspond with me through email, I may retain the content of your email messages together with your email address and my responses for professional use only.

That means that I will only refer to the emails for direct use for consultations with you. Your information remains confidential and will never be shared nor sold with a third party unless required to do so by law.

The personal information you provide in the questionnaire is for business and taxation purposes only and will be kept on file and kept confidential at all times.

Payments

If you are receiving this document, it’s because you have scheduled an appointment with me and have prepaid the session online. Thank you for that! There is nothing more for us to take care of in the money department (unless the issues below occur).

Cancellations/Rescheduling & Tardiness

If you have to reschedule:

Life happens. We’re parents and anything can come up unexpectedly and I respect that. If you know in advance, you can make changes to our appointment online in the same way you scheduled it. Just go here: http://my.vcita.com/gabriellavolpe

If it’s a last-minute thing, please email me at gabriellavolpeconsulting@gmail.com to warn me. You can simply reschedule.

If you have to cancel:

If you decide to cancel altogether, I will refund you for the service outstanding. I will need to administer the refund manually. Allow up to 15 days from your written cancellation for the refund to be delivered.

If you are late or don’t show:

We will connect through the Google Meet link sent to you at the time of booking. If you happen to be running late, I’ll wait for a maximum of 10 minutes (technology is a pain these days, so I understand). If you do not "show up," I’ll have to leave the call and we will reschedule.

If I have to cancel or reschedule:

I am also raising a child with disabilities and things can happen on my end as well. If I have to cancel a session myself, I will give you advance notice through email and I will ask you to reschedule in the same way you did the first time around. If I don’t let you know up to one hour before the session or I don’t show up at all for whatever reason, it will result in a free 30-minute session in addition to the make-up/rescheduled session!

Feedback

I want to be sure that you are satisfied with the service; therefore, I would appreciate any feedback (positive or not) to help me better my offerings. At the end of the consultation, I will send a customer feedback form for you to kindly fill out. Your time is valuable, so I’ll keep it short and sweet.

Here is a run-down of how the consultation will transpire:

You'll schedule an appointment with me (you’ve done that already since you have received this package).
You'll receive this Welcome Package/Questionnaire, read it and fill it out and “sign it.” You must return it to me in its entirety at least 24 hours before the first session in the same way you receive it. If you do not, I will have to ask you to cancel or reschedule the session. I use the legal portion for legal coverage that protects both of us.
At the time of our scheduled appointment, we will connect through the Google Meet link you received. You have a choice whether to have a video call or just audio—whatever you are most comfortable with. I have found that using video is often helpful when I want to show parents examples of activities. It also helps us connect differently when face-to-face. We don’t need to dress fancy! Come as you are. However, I understand if you don’t want to be on camera. There is no obligation to do so.
A client feedback form will be sent after the session. Kindly fill that out at your leisure and send it back to me as soon as you can so that I may better my services. Thank you so much!

Note: If there are any access needs I should know about that might hinder the filling out of the Welcome Package/Questionnaire, or for attending a call on Google Meet, please don’t hesitate to inform me. I will do my best to accommodate you!

Agreement and Understanding*

I have read, understood and agree with all the points in Educational Consulting Welcome Package including the Agreement and Questionnaire portions presented and prepared by Gabriella Volpe.

I understand that all the articles contained within this agreement are only good for the scheduled session(s) I have paid for at the time. After that time, Gabriella Volpe has the right to change any or all of these elements and a new agreement to be signed should we decide to continue our consulting relationship. In other words, for each newly scheduled session, there may be a new agreement to sign, and I understand this.

I understand that I am of free will and am responsible for all of my decisions, actions, or inactions in relation to my child and family.

I understand that Gabriella Volpe requires me to fill out a questionnaire to get to know me/my family better before our session. Failure to fill this form out and return it to Gabriella Volpe at least 24 hours before the scheduled appointment will result in Gabriella asking me to reschedule the appointment.

By participating in consulting sessions over the web, I acknowledge that, though Gabriella Volpe is a licensed teacher, she is unable to conduct the extensive analysis that she would in an in-person setting. Therefore, the advice she provides during our consulting sessions is not intended nor implied to be a substitute for in-person professional advice. The information provided in the consulting session should not be considered a substitute for in-person evaluation by a certified teacher to address my child’s individual needs.

By participating in Gabriella Volpe’s consulting services, I acknowledge that she is not a licensed psychologist, healthcare professional, rehabilitation therapist or legal counsellor and her services do not replace the care of psychologists, healthcare professionals or legal advisers. Consulting is in no way to be construed or substituted as psychological counselling or any other type of therapy, medical or legal advice whether for me, the parent, or for my homeschooled child. Although Gabriella Volpe will always exercise her best professional efforts, skills and care, she cannot guarantee the outcome of consulting efforts and/or recommendations on her website GabriellaVolpe.com. Her comments about the outcome are expressions of opinion only. She cannot make any guarantees other than to deliver the consulting services purchased as described.

I agree, and it is my intent, to sign this agreement and affirmation by typing my name and by electronically submitting this agreement to Gabriella Volpe. I understand that my signing and submitting this agreement in this fashion is the legal equivalent of having placed my handwritten signature on the submitted document and this affirmation. I understand and agree that by electronically signing and submitting this agreement in this fashion that I am also affirming the truth of the information contained therein.

By signing below, I agree to adhere to all that’s contained within this document:

Signature*

Date*

Educational Consulting Questionnaire

This questionnaire is meant to not only inform me of your current situation, but also starts the self-discovery process that is involved in bettering the educational experience for your family. The personal family information part is for business purposes only and will be kept on file and confidential at all times. Please fill this out and return at least 24 hours before our session. I know how precious your time is. Looking forward to our call!

A. Personal Family Information

Name*

First Last

Address*

Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country

Email address*

Phone number

C. About the Consultations

What is the reason you are requesting a consultation with me? What are you hoping to gain more insight about?*

Add some information about your child that you think would be helpful for me to know prior to the appointment. Feel free to reply in point form.

How did you learn about me? Did someone refer you to me? Other?*

Is there anything else you think would be important for me to know?*